Must PlayTerms & Conditions — The Complete Member Guide

These Terms & Conditions form a legally binding agreement between the Must Play platform and all its members. By using Must Play through the website, mobile app, or any other channel, you are deemed to have accepted these terms.

Must Play reserves the right to modify these Terms & Conditions at any time. Members will be notified of any changes via email or through the platform. Continued use of the platform after such changes constitutes acceptance of the updated terms.

These Terms & Conditions are written in Bengali; however, in the event of any legal dispute, the English version shall prevail. Use of Must Play services is entirely voluntary and is intended as entertainment.

You are required to provide accurate and complete information when registering on Must Play. The following rules must be followed at all times:

• Each person may only register one account. If multiple accounts are detected, all accounts will be closed and any balances will be forfeited.
• The name, phone number, and payment method used at registration must all belong to the same individual.
• After your account is created, Must Play may request identity verification (KYC) at any time.
• Keep your password and login credentials strictly confidential. Sharing your account with anyone else is not allowed.
• If false or incorrect information is provided during registration, Must Play reserves the right to close the account and withhold any deposited funds.

To register an account and use our services on Must Play, members must Must be at least 18 years old You must be 18 or older. Use of Must Play by anyone under 18 is strictly prohibited.

Must Play may request a copy of your National ID, passport, or birth certificate for age verification at any time. Withdrawals may be put on hold until verification is complete.

• Residents of restricted regions or countries are not permitted to use Must Play.
• Individuals on the self-exclusion list are not permitted to register on Must Play.
• Must Play employees are not permitted to place bets on this platform.

The following payment methods are available for deposits on Must Play: bKash, Nagad, Rocket, and USDT. Important rules regarding deposits:

• Minimum Deposit Amount ৳200।
• All deposits must be made from a payment method registered in the account holder's own name.
• Deposits from third-party accounts are not accepted and any such transactions will be returned.
• Deposits are usually credited instantly. If you experience any issues, please contact support with your transaction ID.
• Must Play does not charge any deposit fees, though your payment provider may apply their own charges.

The following conditions apply when making a withdrawal from Must Play:

• Minimum Withdrawal Amount ৳500।
• Withdrawals will always be processed to the same payment method used for the original deposit.
• KYC verification must be completed before your first withdrawal.
• If you accept a bonus, you must complete the specified wagering requirement before making a withdrawal.
• Withdrawals for standard members are processed within 1–3 working hours.
• VIP members enjoy faster withdrawal processing.

Must Play reserves the right to temporarily hold withdrawal requests for investigation if they appear suspicious or unusual. If fraud is confirmed, the withdrawal will be cancelled.

The following rules apply at all times when betting on Must Play:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a match or event is cancelled, all related bets will be voided and stakes returned.
• Odds in live betting can change rapidly. The odds at the time the bet is confirmed will apply.
• If incorrect odds are displayed due to a technical error, Must Play reserves the right to void the affected bet.
• Match fixing or betting using inside information is strictly prohibited.
• Participating in arbitrage betting or betting syndicates may result in account closure.

Must Play reserves the right to review the outcome of any bet if a technical error or irregularity is suspected.

Must Play offers a variety of bonuses and promotions. Each offer has its own specific terms, but the general rules are as follows:

• With each bonus Wagering Requirement apply. Withdrawals from bonus funds will not be permitted until the wagering requirement has been met.
• Bonuses may only be used on specific games or betting categories — details are outlined in each individual offer.
• Every bonus offer has an expiry date. Any bonus not used within the specified period will be forfeited.
• Attempting to claim the same bonus more than once, or any form of bonus abuse, may result in account closure.
• Must Play reserves the right to modify or withdraw any bonus offer at any time.

The following activities are strictly prohibited on Must Play. If detected, your account will be closed immediately:

• Creating or operating multiple accounts.
• Registering with a false identity or using another person's information.
• Bonus abuse — claiming the same bonus multiple times or sharing bonuses across different accounts.
• Operating arbitrage betting or betting syndicates.
• Attempting to disrupt the system through hacking, viruses, or other technical means.
• Placing bets using automated bots or scripts.
• Attempting to launder money or process illegal funds through Must Play.
• Attempting to exploit security vulnerabilities in the platform.

If any such activity is detected, Must Play reserves the right to close the account, forfeit the balance, and pursue legal action where necessary.

Must Play may temporarily suspend or permanently close an account under the following circumstances:

• Violating the Terms & Conditions or engaging in prohibited activities.
• Failing identity verification (KYC) or providing false information.
• Suspicious or unusual betting patterns.
• Self-exclusion at the member's own request.
• Extended inactivity (more than 12 months).

Members may request account closure at any time by contacting support. Your verified balance can be withdrawn before closure, provided no terms have been violated.

Must Play treats the security of members' personal data as a top priority. For full details on how we collect and use your information, please refer to our Privacy Policy can be found on this page.

• Member data is never sold to third parties.
• User information is not disclosed to government authorities unless required by law.
• All data is protected with SSL encryption.
• Members can contact Support to view or update their personal information.

Must Play believes gaming is entertainment — not addiction. We encourage all members to play responsibly, which is why we make the following tools available to everyone:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily close your account for a set period of time.
• Cooling-Off Period: Take a break for anywhere between 24 hours and 30 days.
• Reality Check: View a summary of your session time and spending at regular intervals.

If you have any concerns about your gaming, contact Must Play's Responsible Gaming Visit the page or contact support.

Must Play reserves the right to modify these Terms & Conditions, in part or in full, at any time. When changes are made:

• Members will be notified of significant changes via email or platform notification prior to the changes taking effect.
• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may close your account and withdraw your verified balance.